How does Two Factor Authentication Work?

 
 Two Factor Authentication is a security setting you can enable to protect your LifeSite Vault from unauthorized access. It requires the use of an extra 6 digit "security code" that is sent to your phone or email. This "security code" expires after a number of minutes, and must be entered in it's exact order for you to be able to log in. It's effective because it requires an additional verification to ensure that only the primary user can log into the account. Read more about it on our blog.
 

How security codes work

  1. At log on, after you enter your user name and password, we'll send you a security code by either text message or email (whichever you choose during sign up).
  2. You'll enter the security code on our site to complete the logon process.

How frequently will I receive a security code?
When you set up this service, you will receive a security code every time you log on to www.lifesitevault.com

Do I have to save the security code?
No. Each time you log on, you'll receive a unique 6-digit code that can only be used once. The code will expire after a few minutes.

If I enable Two Factor Authentication, do I access my LifeSite account as I do today?
You'll continue to use your current user name and password to access your LifeSite Vault account. If you've enrolled in the service, you'll be prompted to enter a security code during log on in lieu of your security question.

Can I change where the security code is sent while I'm logging on?
We'll always send the code to either the phone number or email you added when you set up Two Factor Authentication. During setup you'll also be able to add multiple contact methods. During log on, you'll be able to switch the method of receiving the security code from email to phone number and vice versa. 

How do I setup Two Factor Authentication?
In your LifeSite Vault home screen, click on Menu > Settings > Two Factor Authentication> Enable Two Factor Authentication > Enabled > Add Contact Method

How long does it take for me to get my security code?
For texts and emails, typically you'll receive your code within a few seconds.

Which carriers are set up to send security codes via text message?
Alltel, AT&T, MetroPCS, Cricket, T-Mobile, U.S. Cellular, Sprint, Google Voice, Boost, Virgin Mobile, Verizon Wireless, and others.

Standard carrier message, data, and other rates may apply.

What if I don't have access to my phone when I log on, but I'm enrolled in this service?
If you don't have access to your phone and you did not add additional contact methods during setup, you will be unable to access your account. We recommend you add a backup phone number or email address as a safeguard against situations such as this. Please email support@lifesite.co if you have a need to disable Two Factor Authentication in order to be able to re-access your account.

How do I disable this service?
In your LifeSite Vault home screen, click on Menu > Settings > Two Factor Authentication> Two Factor Authentication > Disable.

Do not reply to a Vanguard text message to disable this service.

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